Saturday, November 08, 2008

Courtesy in the Marketplace

Last week I took Amanda to Bob Evans for her free birthday meal. It was a mom and daughter day which, by the way, really tested my patience in more ways than one. Anyway, we went to lunch and I ordered one of my favorites - a BBQ chicken salad, only this time there was a bit of a problem with my salad. My server never came back after her first initial "check" when I'd only taken one bite, so I couldn't tell her about the problem. I just ate the salad and tried not to think about it.

After I paid for my meal, I received a receipt that gave me a chance to give my opinion about my dining experience. I took the survey online and told the restaurant what the problem was when I got to the correct page. I told them that it really wasn't a big deal but that it did bother me a little. At the end of the survey I received a message relating that I would be contacted by someone from Bob Evans.

I was contacted. Today I received a letter apologizing for the problem and assurance that my comments would be sent to the local folks. They also sent me two vouchers (gift certificates) that I can use for another meal.

I hate to complain about anybody because I don't want to get people in trouble, but I appreciate the chance to be able to voice my opinions when I shop AND I appreciate Bob Evans Restaurants for their prompt and courteous response.

1 comment:

Rebecca said...

You are keeping me in suspense here--what was the problem?! I am not familiar with Bob Evans restaurant, but I agree that it's great that they were able to respond so quickly to your complaint.

We just "tagged" you over at the Green Baby Guide. Check out Sunday's post to see what that means!