Last week I took Amanda to Bob Evans for her free birthday meal. It was a mom and daughter day which, by the way, really tested my patience in more ways than one. Anyway, we went to lunch and I ordered one of my favorites - a BBQ chicken salad, only this time there was a bit of a problem with my salad. My server never came back after her first initial "check" when I'd only taken one bite, so I couldn't tell her about the problem. I just ate the salad and tried not to think about it.
After I paid for my meal, I received a receipt that gave me a chance to give my opinion about my dining experience. I took the survey online and told the restaurant what the problem was when I got to the correct page. I told them that it really wasn't a big deal but that it did bother me a little. At the end of the survey I received a message relating that I would be contacted by someone from Bob Evans.
I was contacted. Today I received a letter apologizing for the problem and assurance that my comments would be sent to the local folks. They also sent me two vouchers (gift certificates) that I can use for another meal.
I hate to complain about anybody because I don't want to get people in trouble, but I appreciate the chance to be able to voice my opinions when I shop AND I appreciate Bob Evans Restaurants for their prompt and courteous response.